Last updated: 7 August 2018
1. RETURN OF DAMAGED / INCORRECT PRODUCT
1.1. The Customer must inspect the goods immediately upon delivery, for any obvious damage suffered during delivery, and to confirm that the goods supplied are not different from the goods ordered.
1.2. Goods damaged on delivery are to be returned to the warehouse first before credit is issued.
1.3. Subject to applicable laws, any claim that the goods supplied are physically damaged on delivery or are different from the goods ordered must be given in a written notice within 30 days of delivery. The notice must give sufficient details of the Claim, attach a copy of our invoice and include photographic evidence. If you fail to give such a notice, you will be taken to have accepted the goods as being physically undamaged on delivery and in accordance with your order and subject to applicable laws, you will not be entitled to make any Claim against us.
1.4. If we are satisfied (acting reasonably) that the goods are physically damaged on delivery or are different from the goods ordered, we will provide you with an Inbound Stock Docket (to be completed with all applicable details) and we will bear the delivery expense for the return of the damaged / incorrect goods sent.
1.5. The incorrectly supplied or damaged Goods returned must be accompanied with the Inbound
Stock Docket and a copy of our invoice.
1.6. Upon return of the goods, we will, at our option, repair, replace or resupply the relevant goods
or refund the customer the cost of the goods (including any freight/delivery charges).
2. RETURN OF SALEABLE PRODUCT FOR CHANGE OF MIND
2.1. The customer may return any goods for a change of mind within 30 days of delivery, subject to the following:
(a) A 20% restocking fee will apply to returns due to “change of mind” or incorrect models were ordered. Goods must be unused, undamaged in original condition and in their original packaging;
(b) Returns are to be arranged by the customer at their own expense and accompanied by an Inbound Stock Docket and a copy of our invoice.
(c) Upon receiving the returned goods, Shinda International will offer the customer a credit to the customer’s account (less any freight or delivery charges)
(d) Shinda reserves the right to decline issuing a credit if it considers the returned goods are not in original saleable condition.
3.1. If the Customer is not resident in Australia or is not taken to have acquired the goods as a “consumer” under the ACL, (including because the price of the goods sold to the Customer exceeds the prescribed amount as defined by the ACL and the goods are not goods and/or services which are ordinarily used for personal, domestic or household use within the meaning of the ACL), then:
(a) all consumer guarantees and implied warranties and conditions contained in the ACL are hereby expressly excluded to the extent permitted by law;
(b) we warrant that our goods supplied will be of merchantable quality and free from defects.
3.2. If you claim that a good is defective, you must give us written notice within 30 days of first becoming aware of the defect, time of the essence.
3.3. The notice must give sufficient details of the Claim and be accompanied by an Inbound Stock
Docket and a copy of our invoice. We may require you to send digital photos of the defect (if visible) or return the goods to us. We will pay the cost of the returning the goods if on examination the Goods are found to be defective.
3.4. “defect” means an error or defect in goods due to faulty workmanship and “defective” has a corresponding meaning.
3.5. If our goods come with extended warranties from us or the manufacturer then notice will be given with the relevant material that accompanies the goods.
4. PAPERWORK REQUIRED
4.1. “Inbound stock docket” is to be completed when goods are returned to warehouse with customer details, date, model number, original invoice, reason for return and condition of the goods. Paperwork is to be sent to Accounts for processing